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Title: Some users may be intermittently unable to access their Exchange Online mailboxes via Outlook on the web User impact: Users may be intermittently unable to access their mailbox via Outlook on the web. More info: Other connection methods such as the desktop clients and mobile apps are unaffected. Current status: Our investigation into identifying the root cause of this impacting event is taking longer than expected. We've identified one potential cause that requires further review over a period by validating usage patterns outside of business hours to verify our leading theory, considering at this time our telemetry suggests the impact has subsided. At the same time our investigation into other possible root causes through review of feature configurations and logged errors is happening in parallel. Scope of impact: This issue may affect users that are based in North America and are attempting to access their Exchange Online mailbox from Outlook on the web. Start time: Tuesday, May 12, 2026, at 6:00 PM UTC Next update by: Wednesday, May 13, 2026, at 6:30 PM UTC
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Some users may be intermittently unable to access their Exchange Online mailboxes via Outlook on the web
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