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Title: Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods User impact: Users may be intermittently unable to access their Exchange Online mailboxes in some connection methods. More info: This issue may intermittently impact some users who are attempting to access the Exchange Online service through the Outlook mobile apps or the new Outlook for Mac desktop client. Current status: We're continuing to monitor the service health telemetry to ensure failure rates continue to improve while we work on the enablement of our secondary mitigation progresses. Scope of impact: Impact may occur for some users intermittently and users may be unable to access their Exchange Online mailboxes with the Outlook mobile apps or the new Outlook for Mac desktop client. This section may be updated as our investigation progresses. Start time: Thursday, March 12, 2026, at 12:00 AM UTC Root cause: A recent update intended to enable new Virtual Account functionality introduced a routing conflict that’s preventing the Outlook mobile apps from syncing to the Exchange service as expected, leading to impact. Next update by: Monday, March 30, 2026, at 6:00 PM UTC
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Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods
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