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Title: Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods User impact: Users may be intermittently unable to access their Exchange Online mailboxes in some connection methods. More info: This issue may intermittently impact some users who are attempting to access the Exchange Online service through the Outlook mobile apps or the new Outlook for Mac desktop client. Current status: While we’ve previously identified that restarting the affected infrastructure isn’t a sufficient fix for this issue on a wide scale; we've confirmed that it does provide immediate temporary relief. We're continuing to implement the temporary fix as needed while we test a possible long-term solution to resolve the underlying issue for all impacted users. Furthermore, we're performing a deeper analysis into understanding the specifics of the root cause, and we'll provide further details once they are identified. Scope of impact: Impact may occur for some users intermittently and users may be unable to access their Exchange Online mailboxes with the Outlook mobile apps. Start time: Thursday, March 12, 2026, at 12:00 AM UTC Next update by: Saturday, March 21, 2026, at 7:00 PM UTC
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Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods
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