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Title: Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods User impact: Users may be intermittently unable to access their Exchange Online mailboxes in some connection methods. More info: This issue may intermittently impact some users who are attempting to access the Exchange Online service through the Outlook mobile apps or the new Outlook for Mac desktop client. Current status: After further assessment, we’ve confirmed that the identified change within the Exchange Online service intended to introduce a new virtual account resulted in impact. To remediate this issue, we’re disabling the change across the affected environments. Once available, we’ll provide a resolution timeline. Scope of impact: Impact may occur for some users intermittently and users may be unable to access their Exchange Online mailboxes with the Outlook mobile apps. Start time: Thursday, March 12, 2026, at 12:00 AM UTC Root cause: A recent change within the Exchange Online service intended to introduce a new virtual account resulted in impact. Next update by: Monday, March 23, 2026, at 6:30 PM UTC
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Some users may be intermittently unable to access their Exchange Online mailboxes in some connection methods
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